FAQ

Payment

All major credit cards are accepted. (Visa, Mastercard, American Express and Discover) Payments are processed safely and securely through Stripe, an online payment processing service. Shipping charges and tax will be added at time of purchase if applicable.

Shipping and Handling

All orders are shipped via UPS Ground: $15.00 which includes tracking and insurance.

Refunds and Exchanges

As we are a very small business we do not have the staff and resources to process returns. Thank you for your understanding.

Wholesale

If you are interested in carrying Kara Hetz Jewelry in your store, we are happy to consider your wholesale account. Please fill out the form below and tell us a little about yourself, your store, and your organization. We look forward to speaking with you soon!

Wholesale Information

Shop/Gallery Name

Contact Name

First Name

Last Name

Email Address

Message

Phone

Country

(###)

###

####

Location/Address of your store

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

How long has your shop been in business?

What other artists do you carry?

Care and Repairs

As Kara Hetz Jewelry is handmade, your jewelry may have subtle differences in color or texture from the photos on the website. Some pieces are oxidized, which means they have a darker patina than polished pieces. Oxidization is a natural occurrence which is commonly referred to as "tarnish," but is achieved intentionally through chemical application. Pieces that are oxidized may polish over time, as the natural oils in the skin will slowly remove the patina. Pieces can be re-oxidized if a darker finish is preferred. Conversely, a polished piece will oxidize if left unworn in the air. To keep your jewelry from developing this patina longer, store it in a well-sealed plastic bag. To polish your jewelry, a polishing cloth or liquid polish can be used. To clean silver that has been purposefully oxidized (blackened), do not use polish or a polishing cloth. This will remove the patina. A mild, non-abrasive soap and water and a soft toothbrush can be used to remove imbedded dirt. If you are storing necklaces in a jewelry box, be sure to wrap small chains gently around a piece of cardboard to keep them from getting tangled. A business card works well for this purpose. We will gladly repair your jewelry for a fee, if applicable, determined by the scope of the damage. Please contact us to inquire: kara@karahetz.com.

Privacy

Kara Hetz Jewelry does not share any customer information. If you have opted in to receive emails from us, you may unsubscribe at any time. We do not have access to any credit card information.